OPINION: Navigating Executive Presence with Empathy: A Payment Professional’s Perspective
Amanda Estiverne-Colas was a 2024 TRANSACT speaker and a winner of 2023 ETA’s Forty Under 40.
In the dynamic landscape of banking and payments, where innovation and technology constantly reshape the industry, the role of executive presence (EP) has taken on new dimensions. As a seasoned professional in this field, I’ve observed how the definition of EP has evolved, particularly in light of the increasing emphasis on empathy and emotional intelligence (EI).
In this blog post, I’ll explore the intersection of EP, EI, and leadership within the banking and payments sector, offering insights and practical tips for professionals looking to enhance their executive presence while leading with empathy.
REDEFINING EXECUTIVE PRESENCE IN A CHANGING LANDSCAPE
Traditionally, executive presence has been associated with traits like gravitas, strong communication skills, and a polished appearance. While these attributes remain essential, the contemporary banking and payments industry demands a broader perspective. Today, EP encompasses not only how we carry ourselves but also how effectively we connect with others on an emotional level.
In an era marked by economic uncertainty and rapid technological advancement, leaders must cultivate empathy and EI to inspire trust and foster meaningful relationships. As the industry embraces diversity and inclusivity, the definition of EP expands to encompass a genuine understanding of the diverse perspectives and experiences within our teams and client base.
THE ROLE OF EMOTIONAL INTELLIGENCE IN BUILDING EXECUTIVE PRESENCE
Emotional intelligence serves as the foundation of effective leadership, influencing how leaders navigate challenges, inspire teams, and drive innovation. Within the realm of banking and payments, where collaboration and client relationships are paramount, EI plays a pivotal role in establishing credibility and rapport.
By honing key EI competencies such as self-awareness, self-regulation, empathy, and social skills, banking professionals can elevate their executive presence and become more effective leaders. Self-awareness, in particular, empowers leaders to recognize their strengths and areas for growth, enabling them to adapt their leadership style to different situations and personalities.
PRACTICAL STEPS FOR CULTIVATING EXECUTIVE PRESENCE WITH EMPATHY
Building executive presence with empathy requires intentional effort and a commitment to continuous growth. Here are some practical steps that banking and payments professionals can take to enhance their EP:
Gravitas (How You Act):
- Maintain consistency in delivering results and meeting commitments.
- Cultivate a strategic mindset focused on the broader impact and significance of your work.
Communication (How You Speak):
- Prepare for meetings and presentations by creating a clear agenda or script.
- Foster open dialogue and active listening to ensure effective communication and collaboration.
Appearance (How You Look):
- In virtual settings, leverage video conferencing to establish a more present and engaged presence.
- Pay attention to nonverbal cues and body language to reinforce your message and build rapport.
FROM AWARENESS TO INFLUENCE: MY PERSONAL JOURNEY
As a banking professional, my journey toward becoming a global speaker and influencer has been shaped by mentors, sponsors, and a commitment to self-improvement. By embracing feedback, seeking opportunities for growth, and actively supporting initiatives that empower women leaders, I’ve been able to navigate the complexities of the industry while staying true to myself and my values.
Through engagements similar to the EMPOW(H)ER initiative with ETA, I’ve had the privilege of connecting with women professionals from around the world, sharing insights, and championing diversity and inclusion in the workplace. By leveraging my platform to amplify diverse voices and perspectives, I’ve been able to make a meaningful impact within the industry and inspire others to do the same.